EXTENDED SERVICE PLAN

Your vehicle’s Toyota Genuine Extended Service Plan enjoys full backing by Toyota South Africa Motors (Pty) Ltd and covers all regular service items and the associated labour according to your vehicle's service schedule.

CUSTOMER OBLIGATIONS

In order to maintain the validity of your vehicle’s Toyota Genuine Extended Service Plan, it is essential to service and maintain your vehicle according to the schedule specified by the Manufacturer. Your obligations in terms of this agreement are as follows:

⦁ Ensure that the vehicle is duly booked for servicing and inspection in accordance with the recommended schedule contained in the vehicle's “Book of Life”;
⦁ Only service the vehicle with a Toyota Authorized Dealer/Service Centre;
⦁ Report any defect in the vehicle which may be subjected to the vehicle's warranty cover to a Toyota SA Authorized Dealer/Service Centre;
⦁ Carry out preventative maintenance in respect of the vehicle; including the inspection of engine oil level, coolant levels and tyre pressure.
⦁ Check and sign invoices for servicing upon completion of the work.

COVER PROVIDED

Listed below are the items which form part of your vehicle’s Toyota Genuine Extended Service Plan: Scheduled Servicing

Parts and labour for services as per schedule provided by Toyota Motors, by an authorized Toyota dealer for normal

operating conditions, including:

⦁ Oils (engine and drivetrain)
⦁ Filters (oil, air, fuel and cabin) if specified
⦁ Sump plug gasket
⦁ Spark plugs (where applicable)
⦁ Brake fluid
⦁ Engine coolant
⦁ Key fob /remote control batteries
⦁ All specified inspections and adjustments
⦁ Consumables or sundry charges

SERVICE REQUIREMENTS

The vehicle must be serviced in accordance with the service schedule set out in the vehicle's “Book of Life”. The service interval is dependent on the vehicle category (Passenger or Light Commercial Vehicle) and engine type (petrol or diesel). It is however mandatory for all vehicles to be serviced at least once every 12 months, irrespective of the distance covered. A grace period of maximum 1 500 km’s or 30 days on either side of the scheduled service (whichever occurs first) will be permitted from the kilometres or date that a service is due.

Servicing must be carried out at a Toyota Authorised Dealer/Service Centre. No claims will be considered in the event of non-compliance.

Service Procedure

When your vehicle is due for a service, the following steps should be taken:

⦁ Book the vehicle in with a Toyota Authorized Dealer/Service Centre;
⦁ When booking your vehicle in, kindly advise the Service Advisor that your vehicle is covered by a Toyota Genuine Extended Service Plan;
⦁ The Toyota Authorized Dealer/Service Centre will apply for an authorization number to the Administrator via the e-Toyota system in order to settle the service portion of the job card or invoice (as explained under “Cover Provided”);
⦁ You will be responsible for settling any amount related to maintenance or non-service items with the ToyotaAuthorized Dealer/Service Centre;
⦁ On submission of the completed job card, the e-Toyota system will generate an invoice through to the Administrator;
⦁ The Administrator will pay the service portion of the invoice directly to a Toyota SA Authorized Dealer/Service Centre.

INFORMATION REQUIRED WHEN REPORTING A CLAIM

The Toyota Authorized Dealer/Service Centre must have the following information available when contacting the Claims Centre:

⦁ Owner's name;
⦁ Registration and VIN number of the vehicle;
⦁ Toyota Genuine Extended Service Plan number;
⦁ Current odometer reading on your vehicle;
⦁ Type of service required;
⦁ Dealership name and address.

The Administrator reserves the right to inspect your vehicle or the failure before any authorization is given.

After the work has been completed by the Toyota Authorized Dealer/Service Centre, it is your responsibility to inspect the vehicle so as to ensure that the work is satisfactory and complete in all respects.

TOYOTA GENUINE EXTENDED SERVICE PLAN EXCLUSIONS

Your vehicle’s Toyota Genuine Extended Service Plan will not cover the cost of repairs or replacement in the following instances:

• Services not carried out by a Toyota Authorized Dealer/Service Centre in the area of jurisdiction;
• Work undertaken without prior authorization;
• Vehicles in any way altered, converted or modified outside Manufacturer specifications;
• Where the vehicle's odometer is not working, or in the opinion of the Administrator has been tampered with, altered, disconnected or replaced without the approval of the Administrator;

Any part or parts not mentioned under “Cover Provided”, including:

• Additives (e.g. window washer fluid, injector cleaner, etc.);
• Wear and tear items such as wiper blades, brake pads/shoes, clutch components, battery, exhaust etc.;
• Tyres, wheel alignment and wheel balancing;
• Engine or drivetrain top up oil, brake fluid, engine coolant or any other lubricants and required between stipulated service intervals;
• Electrical wiring or immobilizer/security systems;
• Parts that are covered by the Manufacturer's Warranty or a Genuine Toyota Warranty at time of failure;

Any items not stipulated in the Service Schedule for normal operating conditions provided by Toyota, such as:

• Reconditioning, adjustments and engine diagnostics (unless specified);
• Additional services or items requiring replacement as a result of severe operating conditions;
• Work arising out of any further or additional loss of whatsoever nature including failure of/or damage to any component or part caused by the failure of a non-covered part;
• Vehicle breakdown;

Damage resulting form:

• Not servicing the vehicle as per the Manufacturer’s recommended service schedule;
• Vehicle abuse or negligence.